Orrery Help
36 articles about using Orrery. You do not need an account to read them.
Trouble signing in?
- If you have forgotten your passwordHow the reset email works and why the link stops working.
- Signing in to OrreryThe ways to sign in, and what happens after too many wrong attempts.
- Two-step verification and backup codesSetting up an authenticator app, and what the backup codes are for.
- Changing your username, email address or passwordWhere each one lives, and what changing your email does.
- Taking a break, or leaving for goodThe difference between deactivating and deleting, and what deleting removes.
Browse topics
Login & auth
Privacy & security
Safety & moderation
Account & profile
- Alternate identitiesKeeping separate worlds under one login, and how separate they really are.
- Changing your username, email address or passwordWhere each one lives, and what changing your email does.
- Taking a break, or leaving for goodThe difference between deactivating and deleting, and what deleting removes.
- Your profile photo, and how it is framedUploading a photo and choosing which part of it shows on your planet.
Relationships & orbits
Messaging & Comms
Media
- Albums, and who can see what is in themThe one rule to remember: an album can narrow what people see, never widen it.
- When a photo says it is no longer availableThe reasons a picture stops showing, and what it means for your memory of it.
- Your media libraryWhere your photos and videos are gathered, and adding one privately.
Events & calendar
Contacts & import
Notifications
Search & AI
Billing & subscription
Performance
Data, export & deletion
Still stuck?
If none of these answer your question, there are two ways to reach a person.
- If you can sign in: open Orrery, then choose Help & Support and press Contact support. Your request goes to the Support Center, where you can read the reply and follow it up.
- If you cannot sign in: email [email protected]. A person reads it. Please describe what happens and what you were trying to do — and never include your password: nobody at Orrery will ever ask you for it.