Privacy requests, and the two quicker things

There are three ways to act on the information Orrery holds about you. Two are instant and you do them yourself. The third asks a person to look at it. Most people want one of the first two. 1. Download your data — Settings → Account → Data. Builds a copy in your browser straight away. It does not contain everything; the article on downloading your data says exactly what is in it and what is not. 2. Delete or deactivate your account — Settings → Account. Deactivating is a reversible pause that deletes nothing. Deleting is permanent. Both happen at once, and neither needs anybody's permission. 3. Make a formal privacy request. This is a written request that a person reads. You confirm your email so we know who we are talking to, we tell you what we are doing, and there is a record of what was asked and what was done. When a formal request is the right one. - You want to know what personal information Orrery holds about you, beyond what the download gives you. - You want something corrected that you cannot edit yourself. - You want information deleted that deleting your account does not cover. - You cannot sign in, so the self-service options are out of reach. - You do not have an Orrery account at all, and you think there may be information about you here. If none of those describe you, the two quicker options above will serve you better. How to get there, signed in. Settings → Privacy → Your data & privacy → Learn about privacy requests → Make a privacy request. The card in Settings → Privacy called Your data & privacy lists all three, with the two self-service ones first. Learn about privacy requests opens a page explaining what a formal request is — and the Make a privacy request button is on that page, not on the card. That is on purpose. A formal request creates a record and asks a person to review it, so it is one step further in than the buttons most people are actually looking for. It is not hidden, and nothing stops you using it. If you cannot sign in, or have no account. You do not need an account. Go to orrery.social/privacy/request in any browser. You will be asked for an email address we can reply to, and what you would like us to do, in your own words — you do not need to know what to call it. What we will never ask you for. Your password, your security answers, or a photograph of an identity document. Nobody at Orrery will ever ask for your password — not in a privacy request, not in support, not ever. Please do not include it. Afterwards. You get a reference that looks like PRV- followed by some letters and numbers. Keep it: with your email address it lets you check on your request at any point, or withdraw it. If you are signed in, your requests are also listed in Settings → Privacy → Your data & privacy. A person reviews every request. Orrery does not publish a timeframe for that, and this article is not going to invent one.